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Tag: Customer Experience

Leveraging KPIs to Track your Customer Journey Map

Leveraging KPIs to Track your Customer Journey Map

Customer Journey Mapping is a critical tool in the winding path of today’s digital consumer. From initial discovery of a brand up until purchase, there are many new and interconnected touchpoints that must be maximized to ensure a smooth customer journey. This is why the antiquated/ traditional metrics and KPIs of yesteryear’s customer journey fall […]

Using a Customer Journey Map to Define Your Business

Using a Customer Journey Map to Define Your Business

What is a Customer Journey Map? A customer Journey Map is an end-to-end timeline visualization of a hypothetical customer’s interactions with a business. While many different formats exist, most Customer Journey Maps include some key components such as an actor or persona which describes a typical person who may interact with the company, as well […]

Building a More Sophisticated Customer Journey to Improve Customer Experience

Building a More Sophisticated Customer Journey to Improve Customer Experience Antony McGregor Dey, Mihir Kittur, Tim Bauer, Anne Vranicic, Matthew Conrad

https://www.youtube.com/watch?v=HGYObICye6g If you want to find out more about customer journey mapping complete the form below ⬇️ and a customer experience specialist will be in touch shortly.   Anne Vranicic  0:05  My name Anne and I’m the Vice President marketing at Valin Corporation. Valin is a distributor for process control and automation products to the […]