What started out as a single channel (either B2B or B2C or both) sales approach – brick and mortar storefront, eCommerce site, over the phone Sales Representatives – has grown into an omni-channel solution. You now have an eCommerce site, several brick and mortar storefronts, and a roaming pop-up store (seasonal festivals are great business!) Sales through each channel may be steady, they are each “semi” self-sustaining but how do you grow? How can you centralize the management of orders and customer experience?
This is where an Order Management System (OMS) can be a great asset for your business. Don’t let your technical systems become a source of frustration and bottleneck for growth.
Do the following statements resonate with your business? If you answer yes more than you answer no – it is time to take a serious look at how an Order Management System can help take your business to the next level …
Our Customers want/expect to buy online and pick up in store and vice versa
We are losing to our competitors who offer a “brick and click” experience.
Our Customers come to into our stores to return online purchases
We wish we could make the experience seamless and accept online returns in our stores.
Our Customer Service Representatives are frustrated
The number of systems they must access to view all information on a single customer seems to grow by the day and often they can’t find the information they need in a timely manner.
Our Customers are frustrated
How many people do you need to call for support? How many times do I need to give you my contact information, and why can’t you see all my orders – what? I need to call someone else!
Helping our Customers find the product they want, when they want it is very challenging
It would be great to have a view into each store’s (both online and brick and mortar) inventory so I can help my customers find the size, color, style, etc. that they want, when they want it and where they want it.
Overstock inventory is a problem
We just don’t seem to have the right inventory, in the right place, at the right time.
Our revenue and growth are slowing down (and our competitors are increasing – they are taking market share)
We are experiencing a slowdown of revenue growth; we need each of our sales channels to work together and execute flawlessly and beat our competition.
Unified analytics is key to our business strategy and decision making process
We are going global!
We are expanding into new markets and need support for cross-border order fulfillment and shipping.
If an Order Management System is right for you – great! Now it is time to determine the best fit for your business. If you are running a Magento eCommerce site, Magento Commerce Order Management (MCOM) may be a great fit to get an OMS up and running quickly.
Magento Commerce Order Management is a modular, cloud based platform designed to provide centralized inventory, order and fulfillment capabilities that enable commerce businesses to deliver a consistent, low friction, Omni-channel experience to the customer. Providing a platform to manage and analyze all logistics, customer service and payment processes of an order from creation through completion* Source: Magento Commerce
MCOM Solution offers a robust platform which includes the following services:
MCOM Order Management Services
Distributed Order Management; Global Inventory; Omni-channel Fulfillment; Customer Service (Holistic View)
Magento Payments and Fraud
To find out more about MCOM, you can visit Magento Commerce Order Management https://magento.com/products/commerce-order-management or check back to here often as we will be featuring more information on both OMS and MCOM capabilities.